Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit the MTO Brothers website or make a purchase there.

PERSONAL INFORMATION COLLECTED

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that led you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

Furthermore, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this automatically collected information as "Order Information."

To ensure the proper functioning of the Site, we also automatically collect technical information about errors and issues that may occur during your navigation.

When we use the term "Personal Information" in this Privacy Policy, we are referring to Device Information, Order Information, and technical information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

In general, we use the Order Information we collect to process any orders placed through the Site (including processing your payment information, arranging for the shipment of your order, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • communicate with you;
  • assess potential fraud or risks; and
  • when in line with the preferences you have shared with us, provide you with information or advertising about our products or services.

We use the Device Information (in particular your IP address) we collect to improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).

Technical information is used to diagnose and resolve technical issues, improve the Site’s performance, and ensure its security.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties who help us use it for the purposes described above:

Services essential to the Site’s operation:

  • We use Sentry for tracking and resolving technical errors, which allows us to ensure the Site’s smooth operation.

Analytics services (with your consent):

  • We use PostHog to better understand how our customers use the Site and improve your experience. You can opt out of this tracking via our consent banner.

Order processing:

  • We use Stripe and PayPal to securely process payments.
  • We use DHL and other carriers to ship your orders.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and can request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact details provided below.

You can also withdraw your consent for analytical tracking at any time by modifying your cookie preferences on the Site.

Additionally, if you are a European resident, note that we process your information to fulfill our contractual obligations to you (e.g., if you place an order on the Site) or to pursue our legitimate business interests listed above.

DATA RETENTION

When you place an order through the Site, we retain your Order Information in our records unless and until you ask us to delete it.

Analytical and technical data are retained according to the retention periods set by our service providers (PostHog and Sentry) and in compliance with applicable regulations.

CHANGES

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

To learn more about our privacy practices, if you have questions, or if you wish to file a complaint, please contact us via our contact page or by mail at the following address:

ZAC des Andrés, 15 rue de la Manse, 69126 Brindas, France